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DCE7.5 + DCO8.2 Monitoring Error

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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DCE7.5 + DCO8.2 Monitoring Error

This question was originally posted on DCIM Support by Erlinson Bravo Garcia on 2018-07-19


Hello community.

My customer has two datacenters, in each one they have:

  1. DCE (7.4.3) Upgraded to 7.5
  2. DCO (8.0) Upgraded to 8.2
  3. Portal
  4. DCO - Disaster Recovery

Before upgrade DCE 7.4.3 monitored the DCO without errors, the database status reported by DCE was normal, but now, after the upgrade of both systems (DCE and DCO + DCO-DR) the reported status:

a. The StruxureWare Operations database status is unknown

b. The Struxureware Operations Server is unreachable

In first time I think maybe a customer´s network issue could be the cause, but after check the network health and some tests I tried installing a DCE demo in version 7.5 and DCO demo in version 8.2 in my laptop using vmware player and I get the same error messages....

Community, do you have any idea about the possible reasons? Could DCO 8.2.7 be a cure for this situation? for your time and support thank you very much.

Best Regards, 

 

(CID:132666514)

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6 Replies 6
DCIM_Support
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Re: DCE7.5 + DCO8.2 Monitoring Error

This answer was originally posted on DCIM Support by Boris Majdandzic on 2018-07-19


Hi, 

I had the same issue. It was solved with update of DCO to v 8.2.7

(CID:132666574)

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Re: DCE7.5 + DCO8.2 Monitoring Error

This comment was originally posted on DCIM Support by spezialist on 2018-07-19


Dear Erlinson Bravo Garcia,

Boris Majdandzic is right, this is a very known bug that, according to Jef Faridi answer in topic :

Update:


DCO 8.2.7 is released now, contains the fix.

With respect.

(CID:132666605)

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Re: DCE7.5 + DCO8.2 Monitoring Error

This answer was originally posted on DCIM Support by Erlinson Bravo Garcia on 2018-07-19


Hello Community, 

I think it´s on the dco side, I ran the isx_devicewalk and I get OID answers, when I compare with the schneiderops.xml file I can see that dce show the readed status of the respective OID example:

In dce one error alarm is: Unknown status for ETL (in red color, severity:Error)

In schneiderops.xml I think the OiD is :

-<stateSensor ruleid="ops_etl_alarms">

<type>state</type>

<sensorId>OPS_ETL_STATUS</sensorId>


-<value>


-<mapValue mapid="etl_status_valuemap">

<getOid>.1.3.6.1.4.1.318.1.2.2.1.5.0</getOid>

</mapValue>

</value>

<label>StruxureWare DC Operation ETL Status</label>

<enum>etl_status_enummap</enum>

and the result for this oid (1.3.6.1.4.1.318.1.2.2.1.5.0) in the walkfile is :

1.3.6.1.4.1.318.1.2.2.1.5.0   , Integer     , 1

In the xml file the status codes for this OiD are:

-<enumMap ruleid="etl_status_enummap">

<label>Unknown status code</label>

<!-- 0 -->


<label>Unknown status for ETL transformations</label>

<!-- 1 -->


<label>Running</label>

<!-- 2 -->


<label>Failed</label>

<!-- 3 -->


<label>Paused</label>

<!-- 4 -->


<label>Stopped</label>

<!-- 5 -->


</enumMap>


I Think dce is reading this value and reporting the status for that, I verified the communities (public/private) all are for defect config, I don´t have firewall rules in my virtual machines ...

 

Any idea about this situation? 

 

Thank you very much.

(CID:132666607)

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Re: DCE7.5 + DCO8.2 Monitoring Error

This comment was originally posted on DCIM Support by Erlinson Bravo Garcia on 2018-07-19


Ok spezialist I´m just trying to download the 8.2.7 and comment soon...

Thank you.

 

(CID:132666613)

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Re: DCE7.5 + DCO8.2 Monitoring Error

This comment was originally posted on DCIM Support by spezialist on 2018-07-29


Dear Erlinson Bravo Garcia,

Tell us, please, did you solve your problem or not?

With respect.

(CID:132670092)

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🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.