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Posted: 2020-07-04 08:21 PM
This question was originally posted on DCIM Support by Erlinson Bravo Garcia on 2018-07-19
Hello community.
My customer has two datacenters, in each one they have:
Before upgrade DCE 7.4.3 monitored the DCO without errors, the database status reported by DCE was normal, but now, after the upgrade of both systems (DCE and DCO + DCO-DR) the reported status:
a. The StruxureWare Operations database status is unknown
b. The Struxureware Operations Server is unreachable
In first time I think maybe a customer´s network issue could be the cause, but after check the network health and some tests I tried installing a DCE demo in version 7.5 and DCO demo in version 8.2 in my laptop using vmware player and I get the same error messages....
Community, do you have any idea about the possible reasons? Could DCO 8.2.7 be a cure for this situation? for your time and support thank you very much.
Best Regards,
(CID:132666514)
Posted: 2020-07-04 08:21 PM
This answer was originally posted on DCIM Support by Boris Majdandzic on 2018-07-19
Hi,
I had the same issue. It was solved with update of DCO to v 8.2.7
(CID:132666574)
Posted: 2020-07-04 08:22 PM
This comment was originally posted on DCIM Support by spezialist on 2018-07-19
Dear Erlinson Bravo Garcia,
Boris Majdandzic is right, this is a very known bug that, according to Jef Faridi answer in topic :
Update:
DCO 8.2.7 is released now, contains the fix.
With respect.
(CID:132666605)
Posted: 2020-07-04 08:22 PM
This answer was originally posted on DCIM Support by Erlinson Bravo Garcia on 2018-07-19
Hello Community,
I think it´s on the dco side, I ran the isx_devicewalk and I get OID answers, when I compare with the schneiderops.xml file I can see that dce show the readed status of the respective OID example:
In dce one error alarm is: Unknown status for ETL (in red color, severity:Error)
In schneiderops.xml I think the OiD is :
-<stateSensor ruleid="ops_etl_alarms">
<type>state</type>
<sensorId>OPS_ETL_STATUS</sensorId>
-<value>
-<mapValue mapid="etl_status_valuemap">
<getOid>.1.3.6.1.4.1.318.1.2.2.1.5.0</getOid>
</mapValue>
</value>
<label>StruxureWare DC Operation ETL Status</label>
<enum>etl_status_enummap</enum>
and the result for this oid (1.3.6.1.4.1.318.1.2.2.1.5.0) in the walkfile is :
1.3.6.1.4.1.318.1.2.2.1.5.0 , Integer , 1
In the xml file the status codes for this OiD are:
-<enumMap ruleid="etl_status_enummap">
<label>Unknown status code</label>
<!-- 0 -->
<label>Unknown status for ETL transformations</label>
<!-- 1 -->
<label>Running</label>
<!-- 2 -->
<label>Failed</label>
<!-- 3 -->
<label>Paused</label>
<!-- 4 -->
<label>Stopped</label>
<!-- 5 -->
</enumMap>
I Think dce is reading this value and reporting the status for that, I verified the communities (public/private) all are for defect config, I don´t have firewall rules in my virtual machines ...
Any idea about this situation?
Thank you very much.
(CID:132666607)
Posted: 2020-07-04 08:22 PM
This comment was originally posted on DCIM Support by Erlinson Bravo Garcia on 2018-07-19
Ok spezialist I´m just trying to download the 8.2.7 and comment soon...
Thank you.
(CID:132666613)
Posted: 2020-07-04 08:22 PM
This comment was originally posted on DCIM Support by spezialist on 2018-07-29
Dear Erlinson Bravo Garcia,
Tell us, please, did you solve your problem or not?
With respect.
(CID:132670092)
Posted: 2020-07-04 08:22 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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