DCE stuck in start up after restore from backup

DCIM_Support · ‎2020-07-05

Good afternoon,

I am in the process of transferring from a physical appliance to a VM.

I have upgraded the physical appliance to version 7.6, and attempted to restore the VM (already on version 7.6) using the backup file for the physical appliance.

The VM is currently stuck starting up. The web console displays a message of "Data Center Expert is starting up. Please wait. This page will refresh every 10 seconds". The desktop client shows an error popup of "The StruxureWare Data Center Expert server is currently starting up. Please wait a few seconds and try again."

A restart of the VM after waiting for 15 minutes displayed the same as the above.

I assume that the next action to take will be to log into the VM directly. Is there anything else that might be worth a try?

Regards,

Scott.

DCIM_Support · ‎2020-07-05

Thanks for the input Steve - that got me started down the right path.

The resolution was:

Create the VM
Add additional network connection
Add separate storage to the VM (don't expand the starting drive)
Start up the VM, and configure it using apcsetup user. It will add the additional storage on startup.
Complete config and load the desktop client
Restore the latest full backup from the physical device to the VM.
Wait
Update the VM as needed (in my case, DNS differences between the two)
Task done.

Cheers,

Scott.

See Answer In Context

DCIM_Support · ‎2020-07-05

Hi Scott,

The first thing I would suggest is making sure your resources in the VM match that of the hardware server. Especially if you did a full backup, you'll need at least the same amount of hard drive space allocated in the VM to be able to import the backup properly. This is probably the most common reason. I also recommend making sure the VM has a second NIC to match the physical server's configuration.

Please also note that the restore does take time, especially in a full backup.

Thanks,

Steve.

DCIM_Support · ‎2020-07-05

Hi there

I seem to have a very similar issue. We have a physical server and had some surveillance issues (camera pod freezing and other odds) and decided to reboot and re-connect from the client then receive this error.

"The struxureware data centre expert server is currently starting up. Please wait for a few seconds and try again."

We consoled and power cycled the system and from the screens we can see something failed but the screen changes so quickly to actually see what he error is.

Please assist.

Regards

DCIM_Support · ‎2020-07-05

Thanks for the input Steve - that got me started down the right path.

The resolution was:

Create the VM
Add additional network connection
Add separate storage to the VM (don't expand the starting drive)
Start up the VM, and configure it using apcsetup user. It will add the additional storage on startup.
Complete config and load the desktop client
Restore the latest full backup from the physical device to the VM.
Wait
Update the VM as needed (in my case, DNS differences between the two)
Task done.

Cheers,

Scott.

DCIM_Support · ‎2020-07-05

Glad you got it working!

DCIM_Support · ‎2020-07-05

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