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DCE Upgrade failure

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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DCIM_Support
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DCE Upgrade failure

This question was originally posted on DCIM Support by mike sutton on 2018-05-01


Hi,

I am upgrading DCE to 7.4.3 prior to 7.5 the file uploads ok, and when I get halfway through step 1 the DCE fails to respond and throws up this screen 

Once I restart the VM it runs ok but will not complete the upgrade. Has anyone else come up against this issue??

 

TIA

 

Mike

(CID:130681344)


Accepted Solutions
DCIM_Support
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Re: DCE Upgrade failure

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-05-01


Dear Mike,

Please take a look at the below K-base document which has got a fix for your issue.

https://www.schneider-electric.co.in/en/faqs/FA290375/

First, you need to verify if you have enough storage on your DCE under Administration Settings-Storage. If it is only 4GB, then you need to consider increasing it before attempting to upgrade. 

I have posted a tip on how to increase the storage of DCE. Please refer the same. 

Procedure to increase storage for the DCE virtual appliance on VMware

I hope this helps. 

Regards,

Bala

(CID:130681355)

See Answer In Context

3 Replies 3
DCIM_Support
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Picard
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409

Re: DCE Upgrade failure

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-05-01


Dear Mike,

Please take a look at the below K-base document which has got a fix for your issue.

https://www.schneider-electric.co.in/en/faqs/FA290375/

First, you need to verify if you have enough storage on your DCE under Administration Settings-Storage. If it is only 4GB, then you need to consider increasing it before attempting to upgrade. 

I have posted a tip on how to increase the storage of DCE. Please refer the same. 

Procedure to increase storage for the DCE virtual appliance on VMware

I hope this helps. 

Regards,

Bala

(CID:130681355)

DCIM_Support
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0
408

Re: DCE Upgrade failure

This comment was originally posted on DCIM Support by Angela Clark on 2018-05-01


If what Bala mentioned does not help, please consider this FAQ as well: http://www.apc.com/us/en/faqs/FA333354 - StruxureWare DCE “Unable to retrieve data from server. Attempting to connect…” message received

(CID:130681395)

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🔒 Closed

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