DCE Appliance Replacement Process

[DCIM_Support]

Is there a documented process to follow to replace a physical DCE appliance as part of a tech refresh project?

Covering

Restoring data from a backup of an appliance with a different mac/hostname

Process to transfer additional node licences

Any assistance would be appreciated, currently running version 7.4.3

(CID:126880389)

[DCIM_Support]

Dear Richard,

You can contact your country Schneider Electric's technical support or Customer Care Center team regarding this queries. They can guide you on how to proceed for the same. 

You can find the Customer Care Center contact details in the below link:

http://www.apc.com/in/en/support/contact-us/

Change the country to view your country specific details.

Support team will open a case and verify your support contract to proceed. 

I hope this helps. 

Regards,

Bala

(CID:126880396)

[DCIM_Support]

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