DCE 7.9.3 unable to find devices.

[Mike-Sutton]

Hi I have upgraded a client to 7.9.3 DCE, I had to do it through restore as wouldn't take 7.9.0 image, I have applied the licenses to the DCE but the only device i can find is a Bot750 and i have the following errors:

/7/23 13:47:15.706 WARN - Unhandled exception in scheduler job

(com.netbotz.server.services.inventory.impl.SnmpDiscoveryBatchJob)

java.lang.NullPointerException at com.netbotz.server.services.inventory.impl.SnmpDiscoveryBatchJob.doWork(SnmpDiscoveryBatchJob.java:190)
at com.netbotz.server.services.scheduler.AbstractSchedulerJob$Worker.run(AbstractSchedulerJob.java:179)
at com.netbotz.threadsched.ThreadPool$1.doJob(ThreadPool.java:186)
at com.netbotz.threadsched.Job.run(Job.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:750)

2/7/23 13:47:20.288 WARN - result from doXmlQuery has non-success status [-2](Cannot connect): Remaining attempts: 2

(com.netbotz.request.VariableSetRequester)

2/7/23 13:47:20.289 WARN - result from doXmlQuery has non-success status [-2](Cannot connect): Remaining attempts: 1

(com.netbotz.request.VariableSetRequester)

2/7/23 13:47:20.290 WARN - result from doXmlQuery has non-success status [-2](Cannot connect): Remaining attempts: 0

(com.netbotz.request.VariableSetRequester)

2/7/23 13:47:20.290 ERRR - scanner.getExistingIpAddresses() failed... Discovery needs to be run again.

(com.netbotz.server.services.inventory.impl.SnmpDiscoveryBatchJob)

com.netbotz.server.services.inventory.ScanDeviceException: Unable to load list of crawled objects at com.netbotz.device.scan.snmp.SnmpDeviceScanner.getExistingIpAddresses(SnmpDeviceScanner.java:167)
at com.netbotz.server.services.inventory.impl.SnmpDiscoveryJob.setEntry(SnmpDiscoveryJob.java:102)
at com.netbotz.server.services.inventory.impl.SnmpDiscoveryBatchJob.setEntry(SnmpDiscoveryBatchJob.java:69)
at com.netbotz.server.services.inventory.impl.SnmpDiscoveryBatchJob.setEntry(SnmpDiscoveryBatchJob.java:35)
at com.netbotz.server.services.scheduler.impl.SchedulerServiceImpl.createJob(SchedulerServiceImpl.java:343)
at com.netbotz.server.services.scheduler.impl.SchedulerServiceImpl.access$100(SchedulerServiceImpl.java:48)
at com.netbotz.server.services.scheduler.impl.SchedulerServiceImpl$SchedulerJobFactory.createJob(SchedulerServiceImpl.java:292)
at com.netbotz.server.services.scheduler.impl.QuartzSchedulerJob.execute(QuartzSchedulerJob.java:39)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:534)

2/7/23 13:47:20.290 WARN - result from doXmlQuery has non-success status [-2](Cannot connect): Remaining attempts: 2

(com.netbotz.request.VariableSetRequester)

2/7/23 13:47:20.291 WARN - result from doXmlQuery has non-success status [-2](Cannot connect): Remaining attempts: 1

(com.netbotz.request.VariableSetRequester)

2/7/23 13:47:20.291 WARN - result from doXmlQuery has non-success status [-2](Cannot connect): Remaining attempts: 0

(com.netbotz.request.VariableSetRequester)

2/7/23 13:47:20.291 WARN - Loading the default SNMP model pointer failed.

(com.netbotz.server.services.inventory.impl.SnmpDiscoveryBatchJob)

com.netbotz.server.services.inventory.ScanDeviceException: Error loading SNMP capabilities at com.netbotz.device.scan.snmp.SnmpDeviceScanner.loadDefaultSnmpModel(SnmpDeviceScanner.java:138)
at com.netbotz.server.services.inventory.impl.SnmpDiscoveryJob.onJobStart(SnmpDiscoveryJob.java:163)
at com.netbotz.server.services.scheduler.AbstractSchedulerJob.doJob(AbstractSchedulerJob.java:130)
at com.netbotz.job.AbstractJob$JobCallable.call(AbstractJob.java:130)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at com.netbotz.job.AbstractJob.run(AbstractJob.java:305)
at com.netbotz.job.JobManager.run(JobManager.java:115)
at com.netbotz.server.services.scheduler.impl.QuartzSchedulerJob.execute(QuartzSchedulerJob.java:48)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:534)

2/7/23 13:47:20.292 WARN - Unhandled exception in scheduler job

(com.netbotz.server.services.inventory.impl.SnmpDiscoveryBatchJob)

java.lang.NullPointerException at com.netbotz.server.services.inventory.impl.SnmpDiscoveryBatchJob.doWork(SnmpDiscoveryBatchJob.java:190)
at com.netbotz.server.services.scheduler.AbstractSchedulerJob$Worker.run(AbstractSchedulerJob.java:179)
at com.netbotz.threadsched.ThreadPool$1.doJob(ThreadPool.java:186)
at com.netbotz.threadsched.Job.run(Job.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:750)

2/7/23 13:47:21.954 WARN - result from doXmlQuery has non-success status [-2](Cannot connect): Remaining attempts: 2

(com.netbotz.request.VariableSetRequester)

2/7/23 13:47:21.955 WARN - result from doXmlQuery has non-success status [-2](Cannot connect): Remaining attempts: 1

(com.netbotz.request.VariableSetRequester)

2/7/23 13:47:21.955 WARN - result from doXmlQuery has non-success status [-2](Cannot connect): Remaining attempts: 0

(com.netbotz.request.VariableSetRequester)

2/7/23 13:47:21.955 ERRR - scanner.getExistingIpAddresses() failed... Discovery needs to be run again.

(com.netbotz.server.services.inventory.impl.SnmpDiscoveryBatchJob)

anyone got any ideas ?? TIA

Mike

[Mike-Sutton · Accepted solution]

Ok I have fixed it 😁 It wouldn't let me take a backup, it would mount correctly then kept failing so it turns out my 7.9.3 upgrade file was corrupt rebuilt the server with the restore iso and all good now.

One to note if anyone comes across this issue 👍