DCE 7.9.0 - Stopped Working/ Server Rebooted/ No longer have any devices

[brucep26b]

Hi There

I have a issue with DCE 7.9.0. It has stopped working. I do not have any Device listed anymore.

Server has been restarted 

I Can load the desktop client and I have run a restore from previous backup however I still don't have any clients. All device groups are empty.

The message at login prompt reads - "vmw_balloon: failed to initialize doorbell"

see attached

I have  downloaded caputelogs if required

We have support for our product. what is the best way of getting a support ticket raised. I would like support from/for  Australia please.

Thanks Bruce

[JLehr]

Hi @brucep26b,

Please contact your local support for assistance. Go to http://www.apc.com/support

and select your country. You'll see a Phone support link under Ask APC in the left side of the page to access country-specific address, phone, and email information.

Best,

Jackie

[brucep26b]

Hi Jackie

Yes we have reached out to APC and are working through some of their suggestions. 

cheers

Bruce

[JLehr]

Glad to hear it, Bruce!