Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

DCE 7.4.15 and firmware updates to devices

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • DCE 7.4.15 and firmware updates to devices
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
110
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
62
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to EcoStruxure IT forum
Solved
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 09:27 AM . Last Modified: ‎2024-04-08 03:32 AM

0 Likes
4
981
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 09:27 AM . Last Modified: ‎2024-04-08 03:32 AM

DCE 7.4.15 and firmware updates to devices

Recently ran firmware upgrades (6.4.6)on PDUs and network management cards via DCE. The upgrades finished without issue. However the DCE still shows them on the prior versions (6.4.4 or 6.4.0). If I log into the individual devices they are updated and on the current firmware.

I can view the sensors and alerts work, but it doesn't seem that SNMP is fully working between the DCE and the devices now. I tried deleting one management card from a UPS (AP9631) and adding it back via SNMP. The device is added but it won't display the hostname only the IP and the application firmware version is blank. On the device itself I see SNMP errors (unauthorized device) trying to query, but SNMP is enabled and open to the DCE. 

Also used an SNMP tool to query the devices and they are showing the correct version, hostname, etc...so is the problem on the DCE end? or is there a bug in 6.4.6 firmware for the PDU's and network cards?

(CID:110010945)

Labels
  • Labels:
  • Data Center Expert
Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 09:27 AM . Last Modified: ‎2024-04-08 03:32 AM

0 Likes
0
981
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 09:27 AM . Last Modified: ‎2024-04-08 03:32 AM

Hi all,

I also confirm presence above the specified bug. Solutions can be two:

- or to download and install DDF-file core.xml ddfversion="9" according to above to the specified link;
- or to update the DCE server to current version 7.4.2 where DDF-file core.xml ddfversion="9" file is also used.

The second option is preferable as in new release of DCE at least 11 DDF-files are added/modified.

Very thanks for the support.

(CID:110011005)

See Answer In Context

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Replies 4
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 09:27 AM . Last Modified: ‎2024-04-08 03:32 AM

0 Likes
1
981
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 09:27 AM . Last Modified: ‎2024-04-08 03:32 AM

Hello Eric,

 

Following link should resolve the problem you are facing.

 

http://www.apc.com/us/en/faqs/FA303882/

 

Kind Regards

(CID:110010951)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 09:27 AM . Last Modified: ‎2024-04-08 03:32 AM

In response to DCIM_Support
0 Likes
0
981
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 09:27 AM . Last Modified: ‎2024-04-08 03:32 AM

Thanks for your help...adding the xml file fixed the issue.

(CID:110011216)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 09:27 AM . Last Modified: ‎2024-04-08 03:32 AM

0 Likes
0
982
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 09:27 AM . Last Modified: ‎2024-04-08 03:32 AM

Hi all,

I also confirm presence above the specified bug. Solutions can be two:

- or to download and install DDF-file core.xml ddfversion="9" according to above to the specified link;
- or to update the DCE server to current version 7.4.2 where DDF-file core.xml ddfversion="9" file is also used.

The second option is preferable as in new release of DCE at least 11 DDF-files are added/modified.

Very thanks for the support.

(CID:110011005)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 09:28 AM . Last Modified: ‎2023-10-22 01:10 AM

0 Likes
0
981
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 09:28 AM . Last Modified: ‎2023-10-22 01:10 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of