DCE 7.4.15 and firmware updates to devices

[DCIM_Support]

Recently ran firmware upgrades (6.4.6)on PDUs and network management cards via DCE. The upgrades finished without issue. However the DCE still shows them on the prior versions (6.4.4 or 6.4.0). If I log into the individual devices they are updated and on the current firmware.

I can view the sensors and alerts work, but it doesn't seem that SNMP is fully working between the DCE and the devices now. I tried deleting one management card from a UPS (AP9631) and adding it back via SNMP. The device is added but it won't display the hostname only the IP and the application firmware version is blank. On the device itself I see SNMP errors (unauthorized device) trying to query, but SNMP is enabled and open to the DCE. 

Also used an SNMP tool to query the devices and they are showing the correct version, hostname, etc...so is the problem on the DCE end? or is there a bug in 6.4.6 firmware for the PDU's and network cards?

(CID:110010945)

[DCIM_Support]

Hello Eric,

Following link should resolve the problem you are facing.

http://www.apc.com/us/en/faqs/FA303882/

Kind Regards

(CID:110010951)

[DCIM_Support]

Thanks for your help...adding the xml file fixed the issue.

(CID:110011216)

[DCIM_Support · Accepted solution]

Hi all,

I also confirm presence above the specified bug. Solutions can be two:

- or to download and install DDF-file core.xml ddfversion="9" according to above to the specified link;
- or to update the DCE server to current version 7.4.2 where DDF-file core.xml ddfversion="9" file is also used.

The second option is preferable as in new release of DCE at least 11 DDF-files are added/modified.

Very thanks for the support.

(CID:110011005)

[DCIM_Support]

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