ComAp IGS-NT Generator Controller DDF No Go?

[DCIM_Support]

This question was originally posted on DCIM Support by Thomas Niessen on 2019-08-15

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I've downloaded, installed and attempted to discover two Kohler Gen Sets that are being monitored by the Com AP IGS-NT Generator Controller.  The controllers are being polled by another Modbus device.  I originally had the IG-NT DDF (Ooops) .  However, the IGS-NT does not even show any sensors, while the IG-NT at least showed some sense points.  What is the process now for working with an existing DDF that is not working for a customer environment to get one that will work with the customer environment.  Please advise . 

(CID:147784929)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2019-08-15

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Dear Thomas Niessen,

In this case, it will be correct to visit the special DDF web-resource, enter the vendor name in the search field so that the REQUEST button appears:

After that, you need to fill out the request form as completely as possible indicating, that you need to modify your specific DDF-file (its name and version must be specified). After that, the ID of your request will be sent to you and after some time, the =SE= staff will contact you.

Hope this helps you.

With respect.

(CID:147784954)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-09-22

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Dear Thomas Niessen,

Please tell us, were you able to solve your question or not?

With respect.

(CID:148771925)

[DCIM_Support]

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