Client-server communication error

[DCIM_Support]

Hello, 

Every time i try to update power dependency for an inrow i get this massage.

When i update the same thing for  a PDU everything works just fine.

(CID:138807446)

[DCIM_Support]

And now this massage after client reboot

(CID:138807461)

[DCIM_Support]

And now I cant even load the client.

I get the "Client-server communication error" in the module loading stage.

(CID:138807478)

[DCIM_Support]

And that is what i get when trying to load a room via web:

(CID:138807488)

[DCIM_Support]

Hi Eitan,

Can you provide the following data:

1- copy of the latest database/backup file

2- client application.log file
    (usually located in C:\Users\\.isxo\8.2*\Operations\application.log)

3- server logs

4- location of the issue equipment, please also include if you have/had managed to capture screen shots illustrating the device and its power config.

I will send you an invite to my =S= box folder, so the data safely can be shared with me, thanks.

Kind regards

(CID:138807577)

[DCIM_Support · Accepted solution]

For now we solved the problem by restoring a two days old version of the VM

(CID:138807585)

[DCIM_Support]

Hi Eitan,

Sounds fine, many thanks for the update.

Kind regards

(CID:138807587)

[DCIM_Support]

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