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Cannot start Portal services

EcoStruxure IT forum

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DCIM_Support
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Cannot start Portal services

This question was originally posted on DCIM Support by Kevin Kolobe on 2016-08-23


Hi,

We have a portal server that has been running fine for sometime but ran out of storage. We have been deleting old backups to create more space on the server. However, we are unable to restart the portal services and would like some advise.

The error message we are getting is below...

 

(CID:108234597)

4 Replies 4
DCIM_Support
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Re: Cannot start Portal services

This answer was originally posted on DCIM Support by Jef Faridi on 2016-08-23


Hi Kevin,

I was wondering perhaps the postgresql services is not started yet or needs to be started. I would try to reboot the server, and then login and start the services for 1) "postgresql" and 2) "StruxureWare Portal" (right click -> Start):

 

Hope this helps,

Kind regards

(CID:108234687)

DCIM_Support
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Re: Cannot start Portal services

This comment was originally posted on DCIM Support by Kevin Kolobe on 2016-08-23


Hi Jef, That did not help unfortunately. We could restart the postgresql service but not the struxureware portal. Rebooted the server to no avail. Only when running the startup.bat file from ..\StruxureWare Portal\Tomcat...\bin did we get the portal running again. All portlets seem to be collecting data at the moment. But the StruxureWare Portal service still seem not to be running.

(CID:108234721)

DCIM_Support
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Re: Cannot start Portal services

This comment was originally posted on DCIM Support by Jef Faridi on 2016-08-30


Hi Kevin, Do you still have the problem starting the services? if yes, would it be possible to ask for the Portal server logs that could shared with me (via =S= box). The following folders (on Windows portal server) contain the log files: C:\Program Files \ StruxureWare Portal \ tomcat-7.0.27 \ logs C:\Program Files \ StruxureWare Portal \ logs C:\Program Files \ PosgreSQL \ 9.1 \ data \ pg_log Thanks Kind regards

(CID:108235221)

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🔒 Closed

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