Cannot Launch to device my New Smart-UPS X 2000 from DCE 7.8.0.47

[MBBreen]

I have read through the other entries I have found on the community but none of them seems to be exactly what I am having. I did try some of the fixes but no luck.

In my case when I attempt to do the "Launch to Device" from DCE to this new UPS literally nothing seems to happen no web interface even seems to try and launch.

I have a new Smart-UPS X 2000  SMX2000LVNC Firmware Revision UPS 08.1 (ID1003).

The unit has a AP9641 card

AOS v2.0.0.6 Application Module: v2.0.0.5

I have added it to my Struxtureware Data Center Expert Build 7.8.0.47.

It appears to be added correctly however I am unable to “Launch to Device”.

It does not even launch a web browser nothing happens.  I have 90 other devices being monitored and all of these have no issue only this new unit.

I have verified the Device Launch Settings and they look correct.

I have tried using both http and https.

I am at a loss as to what is preventing the DCE from completing the “Launch to Device”

Does anyone have any advice or know what the issue is?

Thank You

Mike

[Cory_McDonald]

Hi @MBBreen,

With any sort of device launch issues I recommend making sure that the device firmware is up-to-date as well as the DCE software.

Once they are up-to-date, attempt to launch again.  If there is still an issue, can the device be launched using an external web browser (if on the DCE public LAN [corporate network/VLAN] and not the Private DCE network).

If it works in an external browser, then the issue is isolated to how DCE is launching to the device and I would recommend reaching out to technical support for further investigation into the issue.

Regards,

Cory