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Cannot Launch to device my New Smart-UPS X 2000 from DCE 7.8.0.47
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Posted: 2022-12-2203:34 PM. Last Modified: 2022-12-2808:01 AM
Cannot Launch to device my New Smart-UPS X 2000 from DCE 7.8.0.47
I have read through the other entries I have found on the community but none of them seems to be exactly what I am having. I did try some of the fixes but no luck.
In my case when I attempt to do the "Launch to Device" from DCE to this new UPS literally nothing seems to happen no web interface even seems to try and launch.
I have a new Smart-UPS X 2000 SMX2000LVNC Firmware Revision UPS 08.1 (ID1003).
The unit has a AP9641 card
AOS v2.0.0.6 Application Module: v2.0.0.5
I have added it to my Struxtureware Data Center Expert Build 7.8.0.47.
It appears to be added correctly however I am unable to “Launch to Device”.
It does not even launch a web browser nothing happens. I have 90 other devices being monitored and all of these have no issue only this new unit.
I have verified the Device Launch Settings and they look correct.
I have tried using both http and https.
I am at a loss as to what is preventing the DCE from completing the “Launch to Device”
Does anyone have any advice or know what the issue is?