Cannot Launch to device my New Smart-UPS X 2000 from DCE 7.8.0.47
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Posted: 2022-12-2203:34 PM. Last Modified: 2022-12-2808:01 AM
Cannot Launch to device my New Smart-UPS X 2000 from DCE 7.8.0.47
I have read through the other entries I have found on the community but none of them seems to be exactly what I am having. I did try some of the fixes but no luck.
In my case when I attempt to do the "Launch to Device" from DCE to this new UPS literally nothing seems to happen no web interface even seems to try and launch.
I have a new Smart-UPS X 2000 SMX2000LVNC Firmware Revision UPS 08.1 (ID1003).
The unit has a AP9641 card
AOS v2.0.0.6 Application Module: v2.0.0.5
I have added it to my Struxtureware Data Center Expert Build 7.8.0.47.
It appears to be added correctly however I am unable to “Launch to Device”.
It does not even launch a web browser nothing happens. I have 90 other devices being monitored and all of these have no issue only this new unit.
I have verified the Device Launch Settings and they look correct.
I have tried using both http and https.
I am at a loss as to what is preventing the DCE from completing the “Launch to Device”
Does anyone have any advice or know what the issue is?
With any sort of device launch issues I recommend making sure that the device firmware is up-to-date as well as the DCE software.
Once they are up-to-date, attempt to launch again. If there is still an issue, can the device be launched using an external web browser (if on the DCE public LAN [corporate network/VLAN] and not the Private DCE network).
If it works in an external browser, then the issue is isolated to how DCE is launching to the device and I would recommend reaching out to technical support for further investigation into the issue.