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Hi Team ,
Our customer facing the issue about the topic ,they can login web client as well but can not login
to desktop client , I tried to change to 443 port and the issue still the same .
Also tried to changed the password , still the same .
I tried to download the client log but can not found the log file in customer's laptop ,
The network connection ports are all open by their MIS.
Can someone advice on what the problem ? Many thanks.
Best Regards
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Dear Chu Li,
Is the DCO server running inside the VM player (e.g. Hyper-V) under another Windows OS host? If yes, I would advise you to enable ICMPv4 in the host Windows's firewall. Hope this helps.
Winnie
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