Battery age incorrect on certain UPSes (SRT etc.)

marting · ‎2021-06-04

Ran the Battery Age report on all our devices. It looks like all/most of our SRT models are reporting incorrect values.

Couple examples:

Smart-UPS SRT 2200 reports battery age of 5301 days in DCE even though the unit was manufactured

05/13/2020.

Smart-UPS SRT 3000 also reports battery age of 5301 days in DCE even though it was manufactured

09/21/2020

DCE version is the latest (7.8.1) and UPSes are running the latest firmware (6.9.6).

Is this a known bug?

If so, any ETA on resolution?

If not, can it get logged as one?

JohnBT · ‎2021-06-09

Hello,

Please see if the FAQ below helps.

John

marting · ‎2021-06-10

Unfortunately, that does not apply. On these UPSes, the only battery related options on the UPS Configuration page are as follows:

Screenshot 2021-06-10 162715.png

marting · ‎2021-08-03

Any chance this will be resolved? I now have 6 UPSes that are all showing a battery life of 14.7 years and that is not correct for any of them.