BMC Remedy Supported Version for Integration

[DCIM_Support]

This question was originally posted on DCIM Support by Nikolaos Panagiotou on 2019-10-25

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The BMC Remedy integration guide specifies that BMC Remedy v.8.1 is supported for integration:

https://sxwhelpcenter.ecostruxureit.com/display/public/UADCO8x/Integration+with+the+Remedy+change+ma...

Our customer has the BMC Remedy v.9.1 and requires integration. Anyone know if this can be successfully integrated without software development.

(CID:150732886)

[DCIM_Support]

This answer was originally posted on DCIM Support by Greg Sterling on 2019-10-25

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Hello Nikolaos. There are several existing postings from other community users asking about Remedy 9.x. This one for example:

https://community.exchange.se.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=...

The general response is that support for Remedy currently stops at version 8.1. If you require support/integration with Remedy 9.x versions you should engage the services/CSP team.

Regards

Greg Sterling

(CID:150733208)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-10-29

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Sorry. The community is in the process of being migrated to a new platform so its possible this security issue is due to those pending changes. I have pasted the content below.

"You are right, currently the supported Remedy version is 8.1. As far as I know, for the time being we do not have open or planned projects to support the integration with newer Remedy versions.".

I feature/feedback request has been registered for including support for newer BMC remedy versions.

Regards

Greg Sterling

(CID:151061130)

[DCIM_Support]

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