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Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2023-12-04 09:06 AM
Netbotz 750 data:
Model: NetBotz 750
Version: 5.3.5.434
Serial Number: QA2251170931
I currently have installed 2 NBES0303 Door Sensors, 2 AP9335TH Humidity/Temperature Sensors, 2 AP9335T Temperature Sensors, 1 NBWS100 Wireless Sensor.
Suddenly, from the Web interface all sensors appear disconnected. I already performed a reset from the physical button, leaving it pressed for 30-40 seconds, without obtaining favorable results.
Then perform a factory reset, according to the procedure indicated by Scheieder in the following link: https://www.se.com/ar/es/faqs/FA404578, without obtaining favorable results.
@Anonymous user @Anonymous user @netbotz_sensor
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Posted: 2023-12-04 11:13 PM
Hello,
since some options are shown disconnected, I think you must contact your supplier for warranty.
switched outlet, input, output cannot be "disconnected" because are built-in and only a software problem can "disconnect" these options
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