Alarm e-mail: Text is in Celsius, graph is in Fahrenheit

[DCIM_Support]

On alarm e-mails the text is (correctly) showing temperature information in Celsius, while the attached graph is showing the temperature in Fahrenheit.

Is there any way to change the unit of measure on the graph image?

Data Center Expert 7.2

(CID:93192933)

[DCIM_Support · Accepted solution]

Hi Christian,

This is a known issue. There is a future fix in the system to rectify this. I have no timeline of when this will be implemented. If you have details of the customer who reported this issue, I will add it to the system for you. You can email me directly with this information (case number, customer name, email, phone number etc) and I will add it. 

Thanks

Regards,

Breda

(CID:93192940)

[DCIM_Support]

Hi Breda, I raised a call for this issue back in 2007 and was advised then that it would be fixed in the next patch release. Now its the first thing i check whenever an update is released and every time I'm disappointed. So I'm wondering if this is really scheduled for an upcoming release and if so which release? Let me know if you want more information around this issue as i still have all my records and emails relating to this issue from back at whatever version ISXC was then. Regards Richard Crowe

(CID:93193039)

[DCIM_Support]

Hi Richard, Unfortunately, I do not know which release this is slated for. It is in the system for a future fix, but as other things crop up, it can get pushed back further in the queue. Regards, Breda

(CID:93193057)

[DCIM_Support]

We too are experiencing the same issue & have been experiencing this for some time.  If we ever have to use the ISXC produced graphs as examples to our clients, a graph in fahrenheit when Australia has been using Celsius for decades, is not very professional.  

Do we have a time frame on a fix? 

(CID:100340071)

[DCIM_Support]

I received an email saying "Stine Verdelin Hansen, Community Manager commented on your answer" so where is the comment?

(CID:100340197)

[DCIM_Support]

Hi @Jeff.harrold , sorry for the late response. And for the confusion. What happened was I changed your answer to a comment, which led to a notification. Meanwhile, I am looking for someone to answer this.

(CID:101027861)

[DCIM_Support · Accepted solution]

This has been addressed in DCE 7.3 (available now).  The graph will be created based on the Locale set on the server. This can be changed in the System -> Server Administration Settings -> Time Settings.

If for example you select English (Metric), then the graph will be created with English text and Celsius for units on a temperature sensor.

-Scott

(CID:105458761)

[DCIM_Support]

Awesome! Very good news 🙂

(CID:105458764)

[DCIM_Support]

I look forward to testing it out in the New Year.

(CID:105458767)

[DCIM_Support]

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