ATS AP4423 no Source alert

[DCIM_Support]

Hi Members,

Can any one let us know how to configure the specific source failure alert email from ATS model: AP4423. FYI i am receiving only Redundancy Lost alert.

Can we configure if any source fails then should receive Source details failure alert.

Thanks Regards

Mahboob

(CID:132666765)

[DCIM_Support]

Dear Shaik Mahboob Ali,

You mean an alert email sent by the DCE-server?

Please specify, how fast are the above mentioned Redundancy Lost alarms closed?

As far as I know, if any of the sources of rack ATS is fail for a 30 sec or more, the DCE-server sends a second alarm Source A(B) is unavailable or a status problem exists.

With respect.

(CID:132666783)

[DCIM_Support]

i have check for unavailable more than 5 mints

(CID:132666787)

[DCIM_Support]

Specify, please, the firmware version of your rack ATS and the version of DCE-server.

With respect.

(CID:132666789)

[DCIM_Support]

(CID:132666791)

[DCIM_Support]

Dear Shaik Mahboob Ali,

Please, show us the screensots:

1. from rack ATS web-GUI About -> Network;
2. from the DCE software (what version it is, it's important) like me

With respect.

(CID:132666803)

[DCIM_Support]

(CID:132666815)

[DCIM_Support · Accepted solution]

Dear Shaik Mahboob Ali,

Please, update your rack ATS 44xx firmware to the latest version 6.5.6 to fix this bug (see Release Notes Rack ATS AP44XX Series with Network Management Card 2, May 2018):

Also, do not forget to download the latest version of DDF-file APC ATS v.13 from the Device Support resource:

With respect.

(CID:132666830)

[DCIM_Support]

Hi,

Can you please provide me the links to download these both files ( apc_hw05_ats4g_656.bin & apc_hw05_aos_656.bin) as i could not see the firmware file . I have downloaded DDF from the Device DDF request location.

(CID:132667209)

[DCIM_Support]

This is web-link from official site: Network Management Card v656 ATS4G Firmware Executable.

With respect.

(CID:132667212)

[DCIM_Support]

Hi I have below two screen short one from ATS and another from Network. Please advise is this correct then still when one source is offline i only get one alarm as redundancy lost. Even i should be getting alarm for Source on which power is lost.

(CID:132667226)

[DCIM_Support]

Ok, then in web-GUI of your rack ATS go Logs -> Events -> Log and make and share screenshot, where clearly see two alerts about disconnected power source and lost redundancy.

With respect.

(CID:132667233)

[DCIM_Support]

As per your information please see the below screen short where i cannot see any specific source failure alarm and i am not receiving any specific failure alarm.

(CID:132667468)

[DCIM_Support]

Dear Shaik Mahboob Ali,

Let me finally make sure, that even with the new firmware of your rack ATS, the problem takes place.

To do this, please download two log-files from your rack ATS (from which you make two of the above screenshots):

Logs -> Events -> Log

Logs -> Data -> Log

To do this, you need to click on the "floppy disk" button in the log window:

Then send these two log-files to me on a private e-mail, which I already sent to you.

With respect.

(CID:132667629)

[DCIM_Support]

Dear Shaik Mahboob Ali,

In addition, you can contact your local Schneider Electric techsupport for clarification of your problem. For this you must call your local Technical Support and verify you have a valid software support contract.

I hope this helps you.

With respect.

(CID:132667703)

[DCIM_Support]

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