APC AP8641 PDU Component Communication Lost Error

[DCIM_Support]

This question was originally posted on DCIM Support by Mate Fekete on 2018-04-26

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I have an APC AP8641 PDU which has component communication lost error:

How can I solve this error? 

(CID:130099491)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-04-26

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Hi Mate,

Assuming you’ve logged in to the device itself and it too is showing the error, the first thing I would do is as the message states, make sure a terminator is connected. I would also make sure the device firmware is up to date.  

In a other note, UPS and PDU specific forums and potentially troubleshooting for issues such as this are usually found on http://forums.apc.com

Often times the people that support PDUs will monitor those pages more than this page. 

Steve. 

(CID:130099569)

[DCIM_Support]

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