Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84312members
353473posts

APC AP4424 issue with DDF

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
Picard
Picard
0 Likes
4
288

APC AP4424 issue with DDF

This question was originally posted on DCIM Support by Interworks.Cloud on 2019-03-13


I have two ATS APC AP4424 Models which appear normally on DCE (all sensors work normally)  but I get an error "Device Definition File (DDF) Transfer Failure " I have checked the Device File Transfer Settings' lists the Username, Password and IP Range combination needed to access this device and I have verified that the ftp service runs on the ATS devices (I am able to connect with a ftp client to the device)

(CID:140713749)

4 Replies 4
DCIM_Support
Picard
Picard
0 Likes
0
288

Re: APC AP4424 issue with DDF

This comment was originally posted on DCIM Support by spezialist on 2019-04-01


Dear Interworks.Cloud,

Tell us, please, did you solve your problem or not?

With respect.

(CID:141269201)

DCIM_Support
Picard
Picard
0 Likes
1
288

Re: APC AP4424 issue with DDF

This answer was originally posted on DCIM Support by Interworks.Cloud on 2019-04-01


yes it worked with the firmware upgrade

(CID:143754906)

DCIM_Support
Picard
Picard
0 Likes
0
288

Re: APC AP4424 issue with DDF

This comment was originally posted on DCIM Support by spezialist on 2019-04-01


Ok, very thanks for the good feedback 😀.

(CID:143754910)

DCIM_Support
Picard
Picard
0 Likes
0
288

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.