APC AP4424 issue with DDF

[DCIM_Support]

I have two ATS APC AP4424 Models which appear normally on DCE (all sensors work normally)  but I get an error "Device Definition File (DDF) Transfer Failure " I have checked the Device File Transfer Settings' lists the Username, Password and IP Range combination needed to access this device and I have verified that the ftp service runs on the ATS devices (I am able to connect with a ftp client to the device)

(CID:140713749)

[DCIM_Support]

Dear Interworks.Cloud,

Tell us, please, did you solve your problem or not?

With respect.

(CID:141269201)

[DCIM_Support]

yes it worked with the firmware upgrade

(CID:143754906)

[DCIM_Support]

Ok, very thanks for the good feedback 😀.

(CID:143754910)

[DCIM_Support]

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