3D Temparature computing error

[DCIM_Support]

Hello,

I am taking error when I reviewing 3d temparature map.

The error is; There was an error computing or displaying the temparature map. Consult the log for details.

Could you help me abaout this issue.

Best Regards,

Barlas.

(CID:104175052)

[DCIM_Support]

Hello Barlas, Can you please share the log files that are located in the directory below so we may analysis the error. C:\Users\\.isxo\\Operations\.metadata Thanks Victor

(CID:104175056)

[DCIM_Support]

Hello Victor, You may find log data below

(CID:104175097)

[DCIM_Support]

Added file

SESSION 2015.docx

(CID:104175099)

[DCIM_Support]

Hi Barlas (& Victor), I was wondering how it goes with this case? I can take a look if the issue is not resolved yet, then I would need the following data: 1) the client "application.log" file, (C: \Users\\.isxo\7.5.xxx\Operations\application.log) 2) Screen capture(s) illustrating the issue 3) a copy of the latest backup file 4) server logs (you can access the log files through the Webmin server management interface, StruxureWare DC Operation>Download Log Files>Download log files) I will send you ( Barlas Baycik ) an invite to my =S= box, just in case if you decide to upload and share the files with me, thanks. Kind regards,

(CID:104175336)

[DCIM_Support]

Dear Jeff, thanks for your reply. My issue is not resolved yet. I uploaded all log files to your box. Best Regards, Barlas.

(CID:104175380)

[DCIM_Support]

Hi Barlas,

Many thanks for providing the data. It seems basically it is a network related issue, the client logs contain error messages complaining about the connection to the server:

Error (Connection lost, response code:null) ExternalWebServiceService.getExternalEvents() @ http://xxx.xxx.xxx.xxx:80/isxo/core/external/ExternalWebService
SocketTimeoutException invoking http:/xxx.xxx.xxx.xxx::80/isxo/core/external/ExternalWebService: connect timed out
(replaced the server IP with xxx.xxx.xxx.xxx)

It seems you have been trying to run the temperature calculations after losing the connection to server. As illustrated the red led (from your shared data) is also an indication of the lost/bad connection to the server (should be green for a good connection):

 

Hope this helps,

Kind regards

(CID:104181376)

[DCIM_Support · Accepted solution]

Thanks I solved the issue. I moved all cabinets to new room. So I solved that way.

Best Regards,

Barlas.

(CID:105468368)

[DCIM_Support]

Hi Barlas, Great! many thanks for taking the time and sharing how you've resolved it, thanks Kind regards

(CID:105468369)

[DCIM_Support]

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