Alarm notifications in the EcoStruxure IT app

[EcoStruxureIT]

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Note: In Android 13 and newer, all apps must ask users for permission before sending notification prompts. Go to Settings > Notifications > App notifications on your mobile device to enable notifications for the EcoStruxure IT app.

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Swipe left or tap the profile icon to specify whether you want to be notified of new alarms. Check the box in to disable push notifications, or leave unchecked to enable.

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There are two types of alarm notifications:

• A generic alarm notification 
  Alarms are bundled and sent every five minutes.

• An instant push notification on critical alarms occurring on devices subscribed to IT Expert
  When a critical alarm occurs on a device subscribed to Asset Advisor, an incident is automatically created. You can access the incident from the notification or from the Incidents tab in the app.

 

Status

The Alarms tab in the app displays active and cleared alarms, and provides a quick overview of date created, type of alarm, status, and which device the alarm is coming from. Select an alarm to see the device information and active incidents.

 

Severity

Alarms that occur on monitored devices are of critical or warning severity, and are shown in the EcoStruxure IT . Only critical alarms on devices subscribed to IT Expert generate push notifications.

The alarm severity level is defined either:

• In EcoStruxure IT Expert  Configure alarm thresholds for notifications
• On the device itself, for example, the Network management Card of a UPS

You can change the severity of alarms that occur on devices in IT Expert to have more control over the push notifications you receive. See how