mode: SMT1500RM2UC . The product ID on small screen shows only 000000 zeros

ParkwestNetwork · ‎2025-03-13

I have a model UPS: SMT1500RM2UC. I can see the product ID on the back, but when I try to view it on the small screen, it only shows 00000000. I am able to ping the UPS, and it is functioning properly; however, I am unable to register it or add it. I followed the manual way, but it didn't work. I also tried resetting the unit, but that didn't help either.

Cory_McDonald · ‎2025-03-17

Hello @ParkwestNetwork,

From the looks of this issue, it is only something that technical support will be able to work with you to resolve.

Regards,

Cory

mode: SMT1500RM2UC . The product ID on small screen shows only 000000 zeros

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