data center operation 7.5.0 is not working

[DCIM_Support]

data center operation 7.5.0 is not even loading into its home page. It says "unable to subscribe events. this is likely due to network issue. see http://www.dcimsupport.apc.com for information on which ports needs to be open and how to check it" 

(CID:131960430)

[DCIM_Support]

Dear dreadmenot89,

Please show a screenshot of this problem. And then you will be helped here faster and better 😀.

With respect.

(CID:131960442)

[DCIM_Support]

Hi sivasankar,

Assuming there are no network issues, then perhaps clearing the client temp files and/or reinstalling the client software might help.

However, DCO 7.5 is many versions behind and unsupported, so it is highly recommended to upgrade the product to 8.x as soon as possible.

Kind regards

(CID:131960466)

[DCIM_Support]

thanks for looking into this one. I'm attaching the screen shot in here.

(CID:131960496)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.