Support for ITA Versions

[johnkey]

Hi,

Could you please confirm whether older versions of ITA are still supported under a fully paid-up support contract? For example, is it necessary to upgrade to the latest version to receive support? Is there a policy outlining support for versions within a certain range, such as the latest version minus three? Additionally, is there an end-of-life list or a lifecycle model similar to those provided by companies like Microsoft?

Thanks,

John.

[Cory_McDonald · Accepted solution]

Hi @johnkey,

Most of your answers can be found within the End of Life Policy: https://community.se.com/t5/EcoStruxure-IT-Policies/End-of-Life-Policy/ta-p/446509

Could you please confirm whether older versions of ITA are still supported under a fully paid-up support contract?  For example, is it necessary to upgrade to the latest version to receive support?

• Technical Support is only provided on software versions that are not end-of-life.  See the end of life policy to understand what versions are supported.
• An upgrade to the latest version may not be required (unless a bug fix that you need is in the most recent version), but you will need to be on a supported version as per the end-of-life policy to receive technical support.

Is there a policy outlining support for versions within a certain range, such as the latest version minus three? Additionally, is there an end-of-life list or a lifecycle model similar to those provided by companies like Microsoft?

• We do not provide dates as to when a software version will go end-of-life as it depends on what features are planned for each release as to whether the next version(s) will be a minor, major, or platform upgrade (X.Y.Z).

Hopefully this policy helps answer your questions.

Kind Regards,

Cory