Scanned devices not visible on the cloud

[MarekSz]

HI,

I've installed ITE GW (NUC) in our computer room. I scanned network from the GW (using SNMP) and discovered 3 devices. I can launch to these devices from the GW. However...
When I'm going on ecostruxtureit I canr see the GW (it is online and updated to the latest version) but I can't see these 3 devices in the location. What can cause that? 

[Jef]

Hi Marek,

It may need to be investigated, please send your detail descriptions (by email) to support@ecostruxureit.com

Kind regards,

Jef