Network issue with DCE physical appliance

[bm4]

Hi,

Our physical DCE server that had been working fine for months, suddenly (after a power outage) is unable to communicate with the PC that has the DCE client installation. Even a basic ping from the PC to the DCE fails with "Destination host unreachable".

Please advise as to what could be the issue.

The DCE server is running version 7.9.0.196.

Thank you,

Bhumika

[VSales]

Hello Bhumika,

Based on the information provided, it is possible that either there is a hardware issue like a bad NIC, Cable, Switchport or the IP address was set by a DHCP server and has changed. My first recommendation would be to confirm IP addressing for LAN0, to do that 

1) Provide power, connect the server to the network, and turn on the DCE Virtual Appliance.
2) Connect a keyboard and monitor to the server.
3) Log into the console using the following credentials:
    Username: apcsetup
    Password: apcsetup
4) When prompted, update the password for the apcsetup account.
    NOTE: Please keep a secure record of this for future use.
5) When Prompted and within 5 seconds, press enter to change settings.
6) Press M to modify the settings.
7) Set the default client/web administrator account credentials.  These will be used to log in to the Data Center Expert application and web interface.
Press enter on the changing the apcsetup account password, as this was setup in step 4.
9) If desired to change the apcinfo account password, type y [enter], otherwise hit [enter] to accept the default value of no.
    NOTE: The apcinfo account is used to display network settings only (DCE version, MAC, IP Address, hostname, DNS, etc.).
10) If desired, enable y [enter] or disable n [enter] SSH.  SSH can be turned on in the client, or in the apcsetup login if ever needed.
11) Follow the prompts to specify the IP Address, hostname, subnet mask, and DNS servers for the virtual appliance.
12) After the virtual appliance has restarted, type its IP Address or hostname [DNS entries required] into a browser.  You can then download and log into the DCE Client.

If the IP address remains the same and nothing has changed, I recommend checking the NIC LED status to confirm network activity.

Thank You