NetBotz Smoke Detector Out of Sensitivity

[RichardParry_apc]

Just fitted 2x brand new NetBotz Smoke Detectors. They're both showing as OK and "No Smoke" on the NetBotz system (one is connected to a NB 250 and the other a NB 150 Sensor Pod). 

However, one is blinking the red light (only) every 5 seconds. According to the install manual this simply means it is out of sensitivity. The other one is blinking the green light every 5 seconds, which means all good.

I can't find anything anywhere about this "out of sensitivity" - Any ideas? I've swapped the smoke heads around and it follows the head - so it's not the wiring etc. 

Is it faulty? I have ordered a smoke detector test spray here next week to see if it detects anything, but even then, with something as important as a smoke detector it should be 100%? Can I rely on it, even if the smoke spray test works?

Appreciate some comments/feedback on this. Thanks.

[Cory_McDonald]

Hi @RichardParry_apc,

If you haven't gotten an answer to this yet, I recommend reaching out to technical support.

Regards,

Cory