Needs to update the EcoStruxure Data Center Expert , IT Advisor to latest version.

[srinivas_kurada]

We are planning to upgrade the following tools to their latest versions:

* EcoStruxure Data Center Expert (DCE)
* IT Advisor (ITA)

We kindly request your support in performing this upgrade activity.

[Cory_McDonald]

Hello @srinivas_kurada,

As we switched licensing models for Data Center Expert in 9.0.0, it is required that you work through technical support for upgrading Data Center Expert.  They will have verify your contracts and convert your licensing into the new model.  Please ensure to provide the following when contacting support for upgrading Data Center Expert:

• Screen capture of license key screen
• Serial Number (if available) and MAC Address from: Desktop Client > Help > About
• Contract number, if you have it handy to speed up contract verification process

ITA upgrades are provided via the EcoStruxure IT Entitlement Portal.  If you do not have access within there, technical support can assist with accessing upgrade files after contract verifications.

• Screen capture of license keys screen
• Serial number from: Desktop Client > Help > About
• Contract number, if you have it handy to speed up contract verification process

Kind Regards,

Cory