Devices still in Ecostruxure IT Expert after deleting in IT Gateway

[derrick_huynh]

We recently replaced several Smart-UPS SRT 5000 units with Smart-UPS Ultra 5000s. After removing the old devices from IT Gateway and discovering the new ones on IT Expert, both old and new devices now appear in IT Expert. I can’t get the old ones to clear from IT Expert.

Details:

• Same management IP address.
• Device name doesn’t seem to matter (some kept original names, others changed).

Troubleshooting tried:

• Rebooted Gateway.
• Deleted new device from Gateway, waited for sync, then re-onboarded. New device was removed and rediscovered, but old device remains.

At a loss—open to suggestions.

[JLehr]

Hi @derrick_huynh,

Please request support for assistance with this issue.  Thank you.