DCE active alarms delay

[mosheshiper]

Hello

I have dce 7.7.1 and I have delay on active alarms.

I configured threshold alarm for max temperature 26 degrees on my pdu sensor as critical.

 I use Apc pdu.

When the temperature increase above 26 degrease I suppose to get red critical alarm at the

Active alarms section. Most of the times it take 15 minutes to show up and not immediately.

So happened when the temp return to normal. The global scan interval is 1 minutes. Its not

A server problem because the cpu and memory not loaded (50%). Its happened also

With current and other thresholds I have and for all sensors. When I mark the alarm

generation in the PDU to enable , the device  Alarm show immediately at the active alarms.

 I check everything and have no idea Why it happened

Thanks

[Cory_McDonald]

Hi @mosheshiper,

I know it has been some time since this post was created, but wanted to get a response out there in case other came across a similar issue.

From my experience I do not recommend a global scanning internal of 1 minute.  For APC devices I recommend using priority scanning, which is a method where the APC device sends a request to DCE to poll it when an alarm goes active on the end-device.  If the alarm is active at the time the polling occurs, then DCE would get the alarm and do the necessary actions with in.  This option does not exist for 3rd party devices.

If it is taking up to 15 minutes to show up in the client, I would lean on it being performance related.  As you have stated your RAM/CPU are okay for overall utilization, but in regards to software performance, it would be wise to investigate using our DCE performance troubleshooting guide: https://community.se.com/t5/Data-Center-Expert-Virtual/DCE-performance-troubleshooting-guide/ta-p/44...

I would also suggest reaching out to technical support so that they can investigate the logs as well to see what is going on your server and/or desktop client.

Regards,

Cory