DCE SSL Error after changing Hostname

[sesa241642]

Hi Community,

DCE used to be perfect. Changed hostname and SSL Error while logging in. Cannot log in. Neither to the web client. Nor the integration seems to be working at ITA end.

SSL Certificate is standard.

No AD authenticated.

New hostname is NOT DNS registered yet.

What can be a possible cause?

[Cory_McDonald]

Hi @sesa241642,

I'm assuming that this situation was resolved a while ago, but wanted to comment for others if they find this post.

If a self-signed certificate was being used the system should have regenerated a certificate upon the reboot of the hostname change.  If it was a self-signed cert I would have recommended that you reach out through technical support to investigate the issue and get the system back online.

If a custom SSL certificate was imported for use on the server, I would suggest temporarily switching back to a self-signed certificate before changing the hostname.  This will allow you to go through the CSR process again with the new Common Name (CN) using the new hostname.

As always, if the server is offline after performing an action, please reach out through technical support for resolution of the issue.

Regards,

Cory