DCE Firmware update

[DCIM_Support]

What is the configuration setup for DCE trying to download firmware from updates.apc.com. What ports need to be enabled for this functionality to work?

(CID:90898968)

[DCIM_Support]

Hi Hiren,

For your reference, all the ports that Central needs to operate are listed on KBase FA158328. The link below is to access this KBase:

http://www.apc.com/site/support/index.cfm/faq/

You need to allow traffic to updates.apc.com.

Updates.apc.com uses port HTTPS. 

If you are having problems contacting the APC Update server. I would check the proxy/firewall settings (make specific exceptions in their firewall for updates.apc.com).  There is also the possibility of running a packet capture on the network to see what is happening. 

There is also another option if you are unavailable to access the Internet for the updates. There is a firmware catalog file that can be uploaded locally to the server itself. The link to this firmware catalog is below (SKU number SFISXCFC50): (The latest catalog was uploaded on the 17th September) 

http://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFISXCFC50&id=350&family=&part_num=&swfam...

Regards,

B

(CID:90898981)

[DCIM_Support]

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