Cannot update or Close Work order in IT Advisor.

[kjvirgo20032]

Dear Team,

We are not able to update any files in the Work order and save them,  getting an attached error message.

The attached message is repeated for the total number of equipment in this WO.

[gsterling]

Hello, can you confirm the ITA version you are running. We are investigating a similar report from another customer yesterday. Appears based on initial testing to be a bug.

Regards

Greg Sterling

[kjvirgo20032]

Hello Greg, We are using 9.4.1 this error happened after the update from 9.4.0.

Regards 

Muhammad Kashif 

[kjvirgo20032]

Hello Greg Sterling,

                              We are still encountering these problems. Is there a resolution available for this matter?

Regards 

Muhammad Kashif Javed

[Jef]

Hi Muhammad Kashif Javed,

Setup might contain unexpected configuration and it may need to be investigated.
You might want to safely report it here:  https://app.ecostruxureit.com/request

Kind regards,

Jef