ACRD602 integration in DCE 7.4.1

[DCIM_Support]

Hi, 

We currently have 2 x ACRD602 units which need to be integrated into a DCE environment but the system doesn't recognizes them even though it's Schneider Electric equipment.

Our contact person at Schneider Electric has told us that this is due to the fact that it's a new type of cool unit (former ACRD50x range)

Could use some help in getting the correct ddf file if possible.

Thanks,
Bart 

(CID:110004566)

[DCIM_Support]

Hello from a fellow DCE user,

DDF requests can be posted to "DEVICE SUPPORT" team:
https://dcimsupport.apc.com/devices

Best regards

Mike S.

(CID:110004568)

[DCIM_Support]

Hi Mike, Thanks for replying. I had already found the 'device support' section but it makes no sense that an "Schneider Electric" device needs a DDF request 🙂 Thought those were for non Schneider equipment. Will try it in that way Bart

(CID:110004587)

[DCIM_Support]

Hi Bart, Please find the attached updated DDF file we have for 2 x ACRD602. Please test it and let us know if it solves the issue. Thanks and Regards, Mohan Gowda

(CID:110005318)

[DCIM_Support]

Hi Mohan, Thank you very much! I will keep you all informed.

(CID:110005321)

[DCIM_Support]

UPDATE: I've uploaded the ddf file and all seems to work now. Can view all device sensors. Thanks for the swift reply. Bart

(CID:110005323)

[DCIM_Support]

That's good to hear. My Pleasure Bart.

(CID:110005325)

[DCIM_Support]

Hi mohan,

Can you please also send me this ddf for ACRD602, and also for ACRD602P of you have it??

Thanks very much in advance.

(CID:128762652)

[DCIM_Support]

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