[Imported] Clear Scada logging off issue

[sbeadle]

>>Message imported from previous forum - Category:General Items<<
User: KylePaynter123, originally posted: 2019-03-19 17:40:40 Id:385
Hi guys

Strange issue occurring with Clear Scada

Upon attempting to log off an error message came up indicating the following

"A problem caused the program to stop working correctly.Windows will close the program and notify you if a solution is available"

Once this message comes up ClearSCADA closes and does not allow you to log off, however once ViewX is reopened users can log on smoothly.

Any advice on solving this issue?

[sbeadle]

>>Responses imported from previous forum

Reply From User: BevanWeiss, posted: 2019-03-26 22:39:29
I'd raise a ticket with Schneider Tech Support, they'll ask you to provide ViewX logs, and possibly DB logs also.

Reply From User: KylePaynter123, posted: 2019-04-09 12:25:47
Good day,

It seemed to have stem from my password being close to expiration.
As soon I updated my password it issue no longer occurred

Reply From User: adamwoodland, posted: 2019-04-09 21:57:32
Please please please make sure you have raised this with support, along with crash dumps and logs, plus what your fix was. Support can advise further what is useful to collect.

If it happens to you whatever the underlying conditions are may well happen to others and if no one sends the relevant info to support they won't know that its a problem to be able to fix it, and it'll just make ClearSCADA look bad 'because the software just keeps crashing and no one is fixing it'.

Reply From User: JesseChamberlain, posted: 2019-04-10 01:51:07
What Adam said, plus if it's something we've already fixed we can let you know that upgrading will resolve the problem.

Reply From User: KylePaynter123, posted: 2019-04-10 17:03:27
No problem how can I go about getting the Logs

Reply From User: adamwoodland, posted: 2019-04-10 23:32:06
Support will advise you on what they need when you contact them, but I'd guess a copy of the database (not an SDE as that will reset the account characteristics), ViewX logs and the minidump created by ViewX. They generally like DB and DB Snapshot logs but personally not sure they will have much use in this case but that's Support's call.

Reply From User: adamwoodland, posted: 2019-04-10 23:35:35
Support will advise you on what they need when you contact them, but I'd guess a copy of the database (not an SDE as that will reset the account characteristics), ViewX logs and the minidump created by ViewX. They generally like DB and DB Snapshot logs but personally not sure they will have much use in this case but that's Support's call.