Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

[Imported] Callouts Not Calling Out

EcoStruxure Geo SCADA Expert Forum

Schneider Electric support forum about installation, configuration, integration and troubleshooting of EcoStruxure Geo SCADA Expert (ClearSCADA, ViewX, WebX).

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Remote Operations
  • EcoStruxure Geo SCADA Expert Forum
  • [Imported] Callouts Not Calling Out
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
sbeadle
Kirk sbeadle Kirk
308
AndrewScott
Admiral AndrewScott
96
BevanWeiss
Spock BevanWeiss
90
AdamWoodlandToo
Lt. Commander AdamWoodlandToo
37
View All
Related Products
product field
Schneider Electric
EcoStruxure™ Geo SCADA Expert

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to EcoStruxure Geo SCADA Expert Forum
Solved
sbeadle
Kirk sbeadle Kirk
Kirk

Posted: ‎2019-11-26 01:49 PM . Last Modified: ‎2023-05-03 12:21 AM

0 Likes
1
997
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2019-11-26 01:49 PM . Last Modified: ‎2023-05-03 12:21 AM

[Imported] Callouts Not Calling Out

>>Message imported from previous forum - Category:ClearSCADA Software<<
User: kvacola, originally posted: 2019-09-13 21:42:05 Id:514
Having an issue where we have callout redirection enabled, a valid user email address, but the callout is not being sent.

System events show the callout is sent. There's no error on the callout itself (events are empty for the time frame), and other sites are working for the same callout and user email address.

Is there a way to "turn up" the event logging to see what it's actually doing, or some other way to trace this?

Labels
  • Labels:
  • SCADA
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
sbeadle
Kirk sbeadle Kirk
Kirk

Posted: ‎2019-11-26 01:50 PM

0 Likes
0
996
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2019-11-26 01:50 PM

>>Responses imported from previous forum


Reply From User: JesseChamberlain, posted: 2019-09-16 05:06:17
Look in the DB log, your email server might be returning something. Otherwise look at the email server itself.


Reply From User: BevanWeiss, posted: 2019-09-18 21:40:54
We are definitely talking about an Email Redirection here right?
I know Jesse has assumed it because you mentioned 'user email address'.
But obviously if this is a TAP / SMS Redirection then the email address means nothing...

As Jesse said however, looking in the DB logs would give you more information. You may need to change the logging verbosity (via the Server Status tool) to get more information to track it down further.


Reply From User: du5tin, posted: 2019-09-27 14:48:09
Make sure the Alarm redirection logging object is turned on inside the server status tool. See attached.

There will be logging events associated with the alarm and subsequent email. If the SMTP relay you are using encounters an error __usually__ this gets kicked back and shows up in the event journal in ViewX. But if the SMTP server responds back with no error CS is going to assume the email got out fine.

If everything looks fine on the CS side then the issue can sometimes be on the email server, or its getting filtered to junk. Then you need an IT/email admin resource to help trace the message through the email system. I have had this happen before. Also have had standalone email servers in the field get blacklisted (almost impossible to reverse). So now we almost always try to use a client's SMTP relay if they have one. If not we try to revert to O365 or gmail. If that isn't an option we have a relay using the Simple Notification Service on AWS that we allow clients to use.


Reply From User: kvacola, posted: 2019-10-01 21:17:21
The situation resolved itself on its own... for no apparent reason other than yet another enable/disable of the redirections. But I'll be sure to try further debugging next time with the methods described.


Reply From User: geoffpatton, posted: 2019-10-04 20:53:49
Are you using a email service or an in house emial server? We had a customer that was on a service that started limiting the number of emails so when they exceeded x amount of emails in a day they would fail to be delivered. They bought a domain just for their alarm emails and setup a little Linux email server.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Reply 1
sbeadle
Kirk sbeadle Kirk
Kirk

Posted: ‎2019-11-26 01:50 PM

0 Likes
0
997
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2019-11-26 01:50 PM

>>Responses imported from previous forum


Reply From User: JesseChamberlain, posted: 2019-09-16 05:06:17
Look in the DB log, your email server might be returning something. Otherwise look at the email server itself.


Reply From User: BevanWeiss, posted: 2019-09-18 21:40:54
We are definitely talking about an Email Redirection here right?
I know Jesse has assumed it because you mentioned 'user email address'.
But obviously if this is a TAP / SMS Redirection then the email address means nothing...

As Jesse said however, looking in the DB logs would give you more information. You may need to change the logging verbosity (via the Server Status tool) to get more information to track it down further.


Reply From User: du5tin, posted: 2019-09-27 14:48:09
Make sure the Alarm redirection logging object is turned on inside the server status tool. See attached.

There will be logging events associated with the alarm and subsequent email. If the SMTP relay you are using encounters an error __usually__ this gets kicked back and shows up in the event journal in ViewX. But if the SMTP server responds back with no error CS is going to assume the email got out fine.

If everything looks fine on the CS side then the issue can sometimes be on the email server, or its getting filtered to junk. Then you need an IT/email admin resource to help trace the message through the email system. I have had this happen before. Also have had standalone email servers in the field get blacklisted (almost impossible to reverse). So now we almost always try to use a client's SMTP relay if they have one. If not we try to revert to O365 or gmail. If that isn't an option we have a relay using the Simple Notification Service on AWS that we allow clients to use.


Reply From User: kvacola, posted: 2019-10-01 21:17:21
The situation resolved itself on its own... for no apparent reason other than yet another enable/disable of the redirections. But I'll be sure to try further debugging next time with the methods described.


Reply From User: geoffpatton, posted: 2019-10-04 20:53:49
Are you using a email service or an in house emial server? We had a customer that was on a service that started limiting the number of emails so when they exceeded x amount of emails in a day they would fail to be delivered. They bought a domain just for their alarm emails and setup a little Linux email server.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of