EcoStruxure Asset Advisor

You can subscribe your business critical devices to Asset Advisor to get the full experience of EcoStruxure IT. You'll get: 24/7 expert monitoring of your data center  The Schneider Electric Service Bureau will remotely monitor all connected physical infrastructure devices 24 hours a day, 7 days a week enabling remote troubleshooting for quick resolution of critical incidents. Incident tracking  Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history. Real-time notifications on your smartphone The EcoStruxure IT app gives you an instant overview of your sensor data and alarms. Chat collaboration on incidents Collaborate through chat with Schneider Electric experts for a quick resolution of a problem. Proactive service dispatch Physical infrastructure threats can be anticipated, identified, and resolved quickly and accurately with onsite support dispatch if required. EcoStruxure IT report  The personalized report provides insight into connected devices, coupled with expert recommendations on how to improve device utilization and lifecycle. Global benchmarking  Share more to get more. Connect one device to Asset Advisor and you will get analytics and alarms for that device. Connect all devices in your data center and you will get predictive analysis and be able to benchmark with connected data centers worldwide. Subscribe devices to Asset Advisor Prerequisites  Before you can subscribe to Asset Advisor, you must install and setup the EcoStruxure IT Gateway and EcoStruxure IT mobile app. To get started, sign up to create an account and register your organization on https://app.ecostruxureit.com/manage. If you have already created an account, log in and follow the on-screen instructions. To subscribe your device(s) You purchase a subscription from a Schneider Electric sales representative or your partner to subscribe your devices. The subscription fee is per device per year. The service can be purchased as a stand-alone service or as addition to a existing service contract with Schneider Electric.

When critical alarms occur on devices subscribed to Asset Advisor, incidents are automatically created. An agent from the Schneider Electric Service Bureau will either call you or chat with you to help you solve the incidents.   You get notified immediately on the EcoStruxure IT app when there is a new incident, or when there is a change to the status of an incident. You can chat with agents from the Schneider Electric Service Bureau on open incidents, follow the progress on incidents pending a solution, and see solved incidents. This is for subscribed devices only.   Incident status   The incident lifecycle includes these states: new, open, pending, or solved. You can initiate some of these states (such as create a new incident, and reopen a solved incident).   A solved incident is closed after 4 days. Within these 4 days, from an incident has been solved until it is closed, you can reopen it from the app.    Creating an incident   While an incident is automatically created on critical alarms on devices subscribed to Asset Advisor, you may also want to create an incident yourself on a device. You can do this directly from the app at any time on subscribed devices, but this may incur additional cost if a Field Service Rep is required on site.   Log in to the EcoStruxure IT app and open the Devices tab. Tap to select a device and tap the + icon in the upper right corner. In the New Incident view, type a subject and description and save your new incident.   Chatting on an incident   You can use the built-in team chat on an incident to share relevant details instantly and work with agents from the Schneider Electric Service Bureau and your colleagues on duty to prevent or solve any incidents quickly.   Log in to the EcoStruxure IT app and open the Incidents tab. Tap to select an incident, type a message at the bottom, and tap Send.