EcoStruxure Asset Advisor
Collaborate with a global community of experts to efficiently implement and leverage the Asset Advisor platform and generic API. From connectivity and customizing analytics through offer delivery, get support, access regular platform news and share your experiences by subscribing today.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-04-29 07:00 AM
HMIS855 used for the temperature monitoring system does not initialize.
After downloading the configuration with a pendrive, the HMI hangs on the "Start up Firmware (Ver 6.2.28) screen. I can't download it again because as it doesn't initialize, the pendrive doesn't restart. This case is recurring, we've had to replace some HMIs, I'd like to know if there is a solution that I can carry out here at the factory.
Thanks
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-04-30 12:34 AM
That device is not part of the Asset Advisor scope, and we do not have the expertise to support you on that. Please contact MVO Line fo business to follow up the issue.
Regards
Victor Marina
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-04-30 12:34 AM
That device is not part of the Asset Advisor scope, and we do not have the expertise to support you on that. Please contact MVO Line fo business to follow up the issue.
Regards
Victor Marina
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-05-02 04:01 AM
I understand, I put it in this category because the HMI is part of the set of equipment that we are using in the Active solution to collect information and send it to Asset advisor. I'll change this topic category, thanks.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.