Issue
When launching Workplace Tech or Workplace Tech Editor (EBO), the Workplace Tech ribbon does not appear or displays an error indicating it has not executed.
Product Line
TAC IA Series, EcoStruxure Building Operation
Environment
- Building Operation Workstation (Workplace Tech Editor)
- I/A Series WorkPlace Tech
Cause
Smartware Studio 360 release 5.1.540 and later contains a 64-bit version of the Microsoft Access database. It was modified to allow for installation with either Office 32-bit or 64-bit. Workplace Tech and Editor requires a 32-bit version of Visio. Microsoft normally does not allow 32-bit and 64-bit applications to be installed on the same OS. Because of this, the COM Add-in for the Workplace Tech ribbon can fail.
Resolution
The Microsoft Access DataBase engine can be uninstalled in the Programs and Features of Windows. For Studio 360 to function properly, it will need to be reinstalled.
