Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

WorkPlace Tech Tool menu functions and toolbar icons do not respond when selected

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Knowledge Center
  • Building Automation Knowledge Base
  • WorkPlace Tech Tool menu functions and toolbar icons do not respond when selected
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • Intelligent Devices Forum

Previous Next
Contributors
  • DavidFisher
    DavidFisher
  • sesa116868
    sesa116868
  • WaynePeters
    WaynePeters
  • Product_Support
    Product_Support

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Building Automation Knowledge Base
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
0 Likes
1687 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

WorkPlace Tech Tool menu functions and toolbar icons do not respond when selected

Picard Product_Support
‎2018-09-06 02:32 PM

Last Updated: Administrator DavidFisher Administrator ‎2019-07-11 08:41 AM

Issue

WorkPlace Tech Tool menu functions and toolbar icons do not respond when selected even though they are visible (not grayed out) after changes are made to the Visio Menus or Toolbars.

Product Line

TAC IA Series

Environment

I/A Series WorkPlace Tech Tool software

Cause

Some COM add-ins are not compatible with the WorkPlace Tech Tool software.

Resolution

From the Visio menu, within WorkPlace Tech, select Tools / Customize then select the Toolbars tab. Select each checked toolbar in turn, clicking the reset button for each one. Next select the Options tab and click the "Reset menu & toolbar usage data" button.

If this does not correct the issue, disable the COM add-ins and delete the Visio directory cache using the procedure listed below. The procedure depends on the version of Visio and the version of Windows being used.

WorkPlace Tech with Visio 2007

  1. Open Visio 2007
  2. Open the Tools Pull down.
  3. Select the Options.
  4. Select the Trust Center
  5. Select Add-ins.
  6. Verify that the box "Disable all Application Add-ins" is NOT checked.
  7. At the bottom of the screen, COM Add-ins is the default selection. Press GO.
  8. In the COM Add-ins box displayed, un-check the box for the ",Send to Bluetooth", and any other third party add-ins. Click OK to apply.
  9. Close Visio 2007
  10. Delete the Visio Directory Cache file, as follows, depending on the version of Windows.
    1. If running Windows Vista or Windows 7, delete the file c:\Users\< username> \AppData\Local\Microsoft\Visio\content12.dat
    2. If running Windows XP, delete the file c:\Documents and Settings\< username> \Local Settings\Application Data\Microsoft\Visio\content12.dat
  11. Open Visio 2007 and wait for the "Getting Started with Microsoft Visio" window to be displayed.
  12. Close Visio 2007.
  13. Open WorkPlace Tech, all menu items should be there.
  14. If some or all of the WorkPlace Tech Tool menu entries are still grayed out, repeat these steps, disabling all COM add-ins.

Workplace Tech with Visio 2003

  1. Open Visio 2003
  2. Open the Tools menu.
  3. Select Options, then Security.
  4. Un-check the box for COM add-ins.
  5. Check the box for "Enable Microsoft Visual Basic for Applications".
  6. Check the box for "Enable Automation events"
  7. Click OK to apply.
  8. Close Visio 2003.
  9. Delete the Visio Directory Cache file, as follows, depending on the version of Windows.
    1. If running Windows Vista or Windows 7, delete the file c:\Users\< username> \AppData\Local\Microsoft\Visio\content.dat
    2. If running Windows XP, delete the file c:\Documents and Settings\< username> \Local Settings\Application Data\Microsoft\Visio\content.dat
  10. Open Visio 2003 and wait for the "Choose Drawing Type" window to be displayed.
  11. Close Visio 2003
  12. Open WPT, all menu items should be there.

Workplace Tech with Visio 2002

  1. Open Visio 2002
  2. Open the Tools menu.
  3. Select Options, then Advanced.
  4. Un-check the box for COM add-ins.
  5. Check the box for "Enable Microsoft Visual Basic for Applications".
  6. Check the box for "Enable Automation events"
  7. Click OK to apply.
  8. Close Visio 2002.
  9. Delete the Visio Directory Cache file, as follows, depending on the version of Windows.
    1. If running Windows Vista, delete the file c:\Users\< username> \AppData\Local\Microsoft\Visio\VISIO.BIN
    2. If running Windows XP, delete the file c:\Documents and Settings\< username> \Local Settings\Application Data\Microsoft\Visio\VISIO.BIN
  10. Open Visio 2002 and wait while Visio updates its directory cache. The process is complete when the "Choose Drawing Type" window is displayed.
  11. Close Visio 2002
  12. Open WPT, all menu items should be there.
Labels (1)
Labels:
  • TAC IA Series
Tags (1)
  • Find more articles tagged with:
  • 3688
Was this article helpful? Yes No
No ratings

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of