Issue
TIP License for the WorkPlace Tech Tool (WPT) software is about to expire. What is the procedure for requesting a renewal of that license?
Environment
WPT 4.0.x used by an engineer of a sales partner or branch office
WPT 5.x.x used by an engineer of a sales partner or branch office
Cause
License expires 365 days after being unlocked.
Resolution
Please run the "Purchase WIBS Software" or "Purchase WorkPlace Tech Software" from the desktop of the computer. The label on the displayed ICON will be dependent on the version of the WorkPlace Tech Tool software installed on the computer.
- On the "Purchase Information" screen, select the next available WP-TECH-50x license where x = E, R or R#. See NOTE below, if there are no more R## license renewal entries available.
- Click the "Add to order button". The requested license will appear in the "Order list".
- Click the "Accept Order" button and save the order form to your computer.
- Click the "Done" button to close the "Purchase Information" window then click "Done" to close the main purchase/unlock window.
- Email the saved license order form (from step 3) to IASeries.WIB_Order@schneider-electric.com. The license unlock code will be emailed back to you typically within two working days.
NOTE: Download the WPTLExtractor.exe on The Exchange Extranet. This exe file will update the licensing information on the computer to allow for up to (15) - 365 days license renewals. Please see the Technical Advisory Bulletin TPA-RKFD-09-0025 for additional information.
