Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Issue
Unable to view PINs in the User screen if “Allow PIN Duplication” is checked
Product Line
EcoStruxure Security Expert
Environment
Security Expert Server
Cause
This is viewed as a Site Security Enhancement feature
Resolution
Disable both the "Require Dual Credential for Keypad Access" and "Allow PIN Duplication" options
