Issue
All the doors under an ACX5720 can not be loaded with an attribute. The system status value goes back to "Nodatabase" after reloading the ACX controller.
Some doors no longer open on a card swipe. The event type is "Invalid attempt" and the message event is "No Destination Area." When reloading the controller (or just a door object) the error below is seen in the distribution properties:
"UNABLE TO RELOAD ATTRIBUTES FOR (**DOOR NAME**). UNABLE TO RELOAD OBJECT. ERROR TEXT UNDEFINED (TBD) 0X00002001. AN ERROR WAS DETECTED WHILE ATTEMPTING TO SET AN ATTRIBUTE IN A REMOTE INFINITY OBJECT"
Product Line
Andover Continuum
Environment
- ACX5720/5740
- Continuum 1.94
Cause
The channel configuration may not be correct.
Resolution
- Set all the channel numbers to 0 for the door
- Select the door separately
- Send it to the controller
- If there is no error when sending the door to the controller, then reset the all the channel numbers correctly.
- Change the value of systemstatus to "Normal"
- Reload the ACX controller
