Unable to import and install an ENC/JACE license using I/A Series G3 Workbench 3.8.37 by requesting through the license server.

[Product_Support]

Issue

Unable to import and install an ENC/JACE license using I/A Series G3 Workbench 3.8.37 by requesting through the license server.

The result is a dialog box with information on where to email host ID information to obtain a license.

Environment

I/A Series G3 Workbench 3.8.37 only

Cause

A parameter within the brand.properties file has been inadvertently set to bypass the online request.

Resolution

Modify the parameter within the brand.properties file as follows:

1. Use the Windows Explorer and navigate the \niagara-3.8.37\lib directory
2. Open and edit the brand.properties file with a text editor
3. Modify the following line: license.onlineRequest=false to license.onlineRequest=true
4. Save and close the file
5. Close and open Workbench