Unable to connect to a Xenta 527 or Xenta 527-NPR with a newly installed computer on a Remote-Client Configuration

[Product_Support]

Issue

Unable to connect to a Xenta 527 or Xenta 527-NPR  with a newly installed computer on a Remote-Client Configuration

Environment

I/NET

Xenta 527

Xenta 527-NPR

Remote Client Site

Cause

Routing Table is not updated.

1. Open I/NET Configuration
2. Modify the Active configuration profile
3. Click on the NPR button and the bottom of the screen
4. Verify that the Xenta 527 or Xenta 527-NPR is not showing up in the listed NPR devices
5. At the top of the screen click the checkbox for online devices and look for the NPR in the offline list
6. If the device is not in either place then the Routing Table does not contain the address of the offline device

Resolution

1. Open I/NET Configuration
2. Modify the Active configuration profile
3. Add the IP address of the Router to the Reference Host list
4. restart the I/O server
5. Connect to the NPR using a web browser
6. Modify the I/NET Configuration
7. Add the IP address of the Workstation to the Reference Host list.
8. Save and Restart the Xenta device
9. Wait 2-3 minutes for the Xenta device to boot up
10. Connect to the router in I/NET