Issue
After Sigma transition into EBO, upon alarm and alarm clear there is no requirement to acknowledge the alarm.
In the Sigma Interface, the object alarm 'Type of Acknowledgement is set to 'No' and cannot be changed.
Product Line
Ecostruxure Building Operation, Satchwell Sigma
Environment
- Building Operation Enterprise Server
- Satchwell Sigma
Cause
Alarm Priorities are incorrectly set in Sigma Alarm Manager.
Resolution
During the Data Import into EBO, the settings of the Sigma Alarm Manager is checked and the alarm acknowledgement type is set to a specific type. If no alarm priorities are set for acknowledgement in Sigma, then this is repeated in EBO.
To change to 'Single' so that alarms and alarm clears are able to be acknowledged, in Sigma:
Open the Alarm Manager and go to the menu options: Configure > Acknowledgement Groups
Redistribute the alarm priorities into the the different acknowledgement groups as per the site requirement.
The image below shows the default view on a new install of Sigma.
Redo the Data Import, the 'Type of Acknowledgement' is now seen to be set to 'Single'.
However, If it is now showing 'Extended', then the KB article Type of Acknowledgement set to 'Extended' on Sigma Interface object alarm will explain how to change this.
