Issue
-
The alarm handling between
TAC Vista and Xenta 913, 5XX, 7XX acting as Xenta Servers stop after 50 days - Vista will stop to receive events from Xenta 913, 5XX, 7XX acting as Xenta Servers after 50 days
Environment
TAC Vista
Xenta 511
Xenta 527
Xenta 555
Xenta 913
Xenta 701
Xenta 711
Xenta 721
Xenta 731
Cause
The reason for this issue is that TAC Vista sets a time reference to the computer’s internal tick count just before it’s about to rollover (which will happen every 49.7 days).
Resolution
This issue has been fixed in TAC Vista 5.1.7 and a hotfix for TAC Vista 5.0.3 is also available upon request from Product Support Services.
Note: Restarting the Vista Server or the PC will also solve the problem, but only temporarily.
