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The IA Series G3 does not recognize the BACnet/IP adapter - indicates "None"

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The IA Series G3 does not recognize the BACnet/IP adapter - indicates "None"

Picard Product_Support
‎2018-09-06 10:30 AM

Issue

The I/A Series Enterprise Server, ENC-410, or ENC-520 does not recognize its own Onboard Ethernet/IP Adapter under BACnet Comm: Network: Ip port: Link.  The binding should be automatic to the IP address and the selected Ethernet adapter of the host Niagara platform, but no Ethernet adapter is listed in the “Adapter” property.

Environment

I/A Series G3, Enterprise Network Server, ENC-SW, ENC-520, ENC-410

Cause

On startup, the station was loading the "Drivers" before the "Services". The Services must come first to prepare the ports before the Drivers are loaded. The station’s Services must be listed before (above) Drivers in the Nav tree.
 

Resolution

- Open the running station in Workbench and then right click on Config and select "Reorder".
- Select “Drivers” from the list and click the “Move Down” button to move Drivers under Services in the list. Click the okay button
- Save and reboot station.
 

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