StruxureWare Building Operation WebReports Installation: Intermittent installation issue which results in the Reporting Agent service not installing

[Product_Support]

Issue

The reports installation completes without error but Reporting Agent service never gets installed. Without the Reporting Agent service, reports will not collect data and the WebReports login page will not load in a browser.

Environment

StruxureWare Building Operation WebReports, version 1.1

Cause

Error in installation files

Resolution

The workaround for this issue is as follows:

1. Ensure that in Windows, the Folder Options are configured to show hidden files, file extensions, and protected operating system files.
2. Open Windows Explorer, navigate to the C:\Program Files\Schneider Electric\StruxureWareReports\StruxureWare Reporting Agent directory, and edit StruxureWareReportingAgentInstall.bat.
3. Remove the "%1\" from the first two lines so that it simply reads:
   
   installutil.exe SE.WebReports.StruxureWareReportingAgent.exe
   regedit /s StruxureWareReportingAgent.reg
   pause
    
4. Save the file and exit.
5. Edit the config file, SE.WebReports.StruxureWareReportingAgent.exe.config. Find the section with the following line:
   Note: They will appear without the "." after the "<"
   
   <.add key="uid" value="appuser">
   
   Copy & paste the above line just below it , then edit the copied line so that it reads:
   
   <.add key="ServiceName" value="StruxureWare Reporting Agent">
   
   When finished, the two lines should read:
   
   <.add key="uid" value="appuser">
   <.add key="ServiceName" value="StruxureWare Reporting Agent">
    
6. Save the config file and exit.
7. Run the batch file StruxureWareReportingAgentInstall.bat.