Issue
Site upgraded SmartX IP Controller from 2.00.03.1203 to v3.02.03.02109. When the upgrade was completed, they attached the SmartX room sensor to the controller.
The sensor appeared to update but the screen display was distorted.
Product Line
EcoStruxure Building Operation
Environment
• Building Operation Multi-purpose VAV
• Building Operation SmartX Living Space Sensor
• Building Operation Workstation
Cause
With a blank database, an MP-V with firmware V2.00.03.1203, when the sensor is connected the screen is distorted, but after upgrading the MP- V to firmware V3.02.03.02103 , the screen display shows up with no issues
Something is breaking for the site when attempting to go from 2.0.3.1203 to 3.2.3.02103
Resolution
Upgrade the firmware to a higher version (ex 4.x). After the MP-V is upgraded, the sensor will upgrade automatically which takes about 10 to 15 minutes and the status will be operational. The screen will then display properly.
